avtotoPrivacy Policy
This page describes what we collect when you use avtoto and how we keep that data protected. When our players register, deposit, or access our games — whether slots like Aviator and Sweet Bonanza, live-dealer tables, or our sportsbook — we collect personal information necessary to verify identity, process payments, and comply with legal requirements.
We at avtoto take data protection seriously. We use encryption, secure servers, and strict access controls to safeguard our players' information. Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. Our players have rights over their data, including the right to access, correct, or request deletion.
This policy explains what data we collect, how we use it, who we share it with, and how our players can exercise their rights.
What Data We Collect
We collect personal information when our players register with avtoto. This includes name, email address, phone number, date of birth, and residential address. We also collect government ID information during KYC verification — typically a national ID card, passport, or driver's license number and expiry date.
We collect payment information when our players deposit or withdraw. If our players use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmations from those providers. If our players use bank transfers via mobile banking, local payment, online payment, or e-wallet, we receive bank account details and transaction records. We do not store full card numbers or sensitive payment data — our payment gateways handle that securely.
We collect gameplay data — which games our players access, how long they play, and their account balance history. We use this data to detect fraud, prevent abuse, and improve our platform. We also collect technical data: IP address, browser type, device type, and access timestamps. This helps us troubleshoot technical issues and maintain security.
How We Use Your Data
We use personal information to verify our players' identity and comply with KYC and anti-money-laundering regulations. We share this data with our compliance team and, when required by law, with government authorities. We use payment information to process deposits and withdrawals and to prevent fraud.
We use gameplay and technical data to detect fraud, prevent abuse, and maintain platform security. For example, if we detect multiple accounts from the same IP address or unusual betting patterns, we investigate to ensure compliance with our terms. We also use this data to improve our platform — for example, by identifying technical issues or optimising game performance.
We may use our players' email address to send account notifications, payment confirmations, and support responses. We do not send marketing emails unless our players have explicitly opted in. Our players can unsubscribe from marketing emails at any time by contacting our support team.
Third-Party Processors and Data Sharing
We share data with third-party service providers who help us operate avtoto. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners), hosting providers, and compliance vendors. We require all third parties to maintain strict confidentiality and use data only for the purposes we specify.
Our servers may be located outside our players' jurisdiction. This means their data may be transferred to and stored in other countries. We ensure that any such transfers comply with applicable data-protection laws and that our players' data receives equivalent protection regardless of location.
We may disclose data if required by law — for example, if a government authority issues a legal request. We will notify our players of such requests unless we are legally prohibited from doing so. We do not sell our players' data to third parties for marketing or other purposes.
We at avtoto protect our players' data through encryption, secure servers, and strict access controls. Our players' privacy is fundamental to how we operate.
Your Rights and Data Protection
Our players have the right to access their personal data. They can request a copy of all data we hold about them by contacting our support team. We will provide this information within 30 days in a readable format.
Our players have the right to correct inaccurate data. If our players notice that their name, address, or other information is incorrect, they can update it through their account settings or by contacting our support team. We will correct the data and notify any third parties who received the incorrect information.
Our players have the right to request deletion of their data. However, we may retain certain data if required by law — for example, transaction records for tax or anti-money-laundering compliance. We will explain any data we retain and why.
Our players have the right to object to certain uses of their data. For example, they can opt out of marketing emails or request that we not use their data for fraud detection (though this may limit our ability to protect their account). Our players can exercise these rights by contacting our support team.
Cookies and Tracking
We use cookies to remember our players' login status and preferences. These cookies are stored on our players' devices and help us provide a seamless experience when they return to avtoto. Our players can disable cookies in their browser settings, though this may affect platform functionality.
We do not use cookies to track our players across other websites. We use cookies only within avtoto to improve our players' experience and maintain security.
Data Retention
We retain personal data for as long as our players maintain an active account with avtoto. If our players close their account, we retain data for a limited period to comply with legal requirements — typically 5-7 years for financial records. After this period, we delete or anonymise the data.
Our players can request early deletion of their data by contacting our support team, subject to legal retention requirements.
Contact and Complaints
If our players have questions about our privacy practices, they can contact our support team via live chat or email during business hours. We respond in English and Indonesian. Our players across Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us with any privacy concerns.
If our players believe we have violated their privacy rights, they can file a complaint with our compliance team. We will investigate and respond within 30 days. If our players are not satisfied with our response, they may have the right to lodge a complaint with their local data-protection authority.
We update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify our players of material changes by email or by posting a notice on our platform.
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Request your data
Contact our support team to access all personal data we hold about you.
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Update your information
Correct inaccurate data through your account settings or by contacting support.
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Opt out of marketing
Unsubscribe from marketing emails by contacting our support team.
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File a complaint
Report privacy concerns to our compliance team for investigation.
We at avtoto are committed to protecting our players' privacy and complying with applicable data-protection laws. Our players' trust is essential to how we operate, and we take data security seriously.